Uncategorized

Words To Purge, Words To Use

Years ago, I started giving a talk called The Power of The Customer Experience. Part of the talk was Words To Use & Words To Purge I recall people literally jumping out of their chairs when I shared these lists and reasons. (love me an enthusiastic audience!!) Here’s the (short) list, enhanced with a few…

Read More...

The Language of Connectivity

“I’m on introvert…” “Oh, I don’t know…that doesn’t feel comfortable.” “We’ve always done it this way.” “Change is hard.” Here’s the great thing about connectivity: it debunks all of the above, and then some. The four phrases above – just a tiny smattering of what we tell ourselves – are all BS. They’re all internal…

Read More...

Where Do Breakthroughs Come From?

Scene: Ongoing conversation with friend + colleague (= frolleague), checking in on each other, seeing what they’re up to, how we can support each other… email conversation excerpt below.   Frolleauge: That’s really good to hear, tell me about your breakthroughs, was it breakthrough in a way of thinking or what you’re doing? Me: Breakthrough:…

Read More...

Connectors Change The World

About two years ago I met with a friend. We got together on a somewhat regular basis and shared what was happening in our lives. It was at one of these catch-ups that she planted a new thought in my head. I’d been lamenting trying to make the progress I really wanted to make, in…

Read More...

Death is a Clarifier

Do you know what connections really matter? NOTE: this is pretty personal and gritty today, so if you don’t want it, stop reading. This week got off to a horrible start. Well, Monday day was fine, actually pretty solid. Woke up, felt good, visited a new gym, walked with my Fine Husband and two kids…

Read More...

How Do You Bow Out of a One-Sided Monologue?

“Question . . . tonight I hosted a going away party for long time friends. I enjoyed an exchange of ideas with an extremely intelligent man. I’ve known him for about 20 years. He dismissed my viewpoint then went into a monologue about . . . . . . . . . I could have…

Read More...

Connecting When We Feel Disconnected Ourselves

“Connecting with others when we feel disconnected from ourselves (i.e. our purpose, our own goals, etc.). This has been kind of tricky for me; I feel like I don’t know how to introduce myself sometimes because I’m no longer defining myself by who I’ve been, but I’m not quite sure yet who I’m becoming and…

Read More...

Elements of Connectivity Part 6 & 7: Follow Up & Follow Through

Twins. Follow Up and Follow Through are partners in providing you the momentum and fruitfulness that connectivity has to offer. Said another way, one without the other falls short. Dang. Let’s not let that happen. The good news is that it’s completely within your control to not let that happen – to create and develop…

Read More...

Elements of Connectivity Part 5: Pursue Your Path

Maps. Paths. Plans. Strategy.   As a Connector, having a strategy is key.  Why do you want to connect with people, to begin with – which started us off – launches the strategic thinking for connectors. Why indeed. You’ve got a lot of places you can go, things to do, people to see, ways to…

Read More...

Elements of Connectivity Part 4: Y In The Road

Once you’ve decided to make the First Move  – and done it – then you’ve reached the Y In The Road. The Y is the juncture where you get to make a choice: Do I stay (keep going, continue to see where this first move can go) or do I go (move on, there are…

Read More...