Many people mistake customer service for the customer experience.
Are you being served? What’s your experience?
Let’s bust that wide open today and correct course.
Customer Service: Service is what you give. It’s all the effort, thought, energy and actions you put forth into serving. The servant mentality is a prime explanation of this idea – here’s a good article to explain it more.
Customer Experience: Experience is what you get. It’s what you anticipate, hope for, desire, and receive from the giver of service. You want to enjoy your experiences as they make memories that will linger a long time.
Knowing the difference between the two is a good start on identifying what your service is and level therein. Once you know this you can and will affect the experience.