If you’re an HR – Human Resources – Pro, we’re seeking your input today: What are the biggest areas of opportunity (some call them challenges) to help you with your duties in human development, related to connectivity? How can we be of service, answering questions you have about how to encourage and ‘get’ people to…

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Connectivity.   What is it? Simply. It’s creating and developing relationships, on purpose, with an intent to serve other people. When I hear people say that, in the work they do, they “just want to help people.” My frequent retort is, “Well, you can help people doing all sorts of things. Why did you choose…

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What’s makes you really happy? Whatever that is helps you connect with life. In the video below I’m out on a glorious snow day – a rarity in Southern Oregon… I declared today a snow day! Because I love it, it does a tun for my soul and it’s important to me. What’s really good for…

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What can you give your customers that no one else can? When you’re developing business, decide what it is – what service, good or unique proposition (i.e. benefit) – do you supply that they cannot get anywhere else or from anyone else. The key here is to decide what your core is all about. The…

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Shoppers are savvy. Make every assumption of that positive. What seems to be naiveté sometimes is simply a lack of knowledge, available information, and assistance in getting the message. They’re smart. They’re just waiting so go help them out. In a really worthwhile article, Delving Into The Mind Of A Naive Shopper by Neal Macdonald,…

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Many people mistake customer service for the customer experience.  Are you being served? What’s your experience? Let’s bust that wide open today and correct course. Customer Service: Service is what you give. It’s all the effort, thought, energy and actions you put forth into serving. The servant mentality is a prime explanation of this idea…

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